We want you to be completely satisfied with your Jim's Locksmiths relationship and if you have a complaint or suggestion, we would like to hear from you. We value your feedback and will use it to introduce improvements that will make your future experiences even better.
Jim's Locksmiths share the values and the ethos of the Jim's Group. We are passionate about customer service and we'll continue to work to improve our service and keep our costs low. We believe in an open and honest approach in all our dealings with customers and we expect our franchisees and employees to perform superbly.
At Jim's Locksmiths we aim to achieve the highest possible standards in the service we provide.
We know that things sometimes go wrong but in most cases they are easily rectified. If for some reason you are unable to solve the concern directly with your local Jim's Locksmiths franchisee, you can email the Jim's Locksmiths Divisional Directors or even contact Jim himself!
When you contact us with a complaint or suggestion we'll immediately give you details of the Jim's Locksmiths representative who'll be your main contact. They will do their very best to resolve the matter as quickly as possible and will keep you fully informed with regular progress updates.
Mark Hignett – Director – Locksmith Division
Robert Clark – Director – Locksmith Division